Frequently Asked Questions
Everything you need to know about styling your home with Mocka.
How long does shipping take for furniture items?
Standard delivery typically takes 3-7 business days depending on your location. Larger furniture pieces may require additional handling time via our specialized two-man courier service.
What is your return policy for home decor?
We offer a 30-day change of mind return policy. Items must be in their original packaging and unassembled to qualify for a full refund, excluding shipping costs.
Do you offer assembly services for your furniture?
Our products are designed for easy home assembly and include detailed instructions. While we do not provide direct assembly services, our pieces are engineered for a seamless DIY experience.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible interest-free payment options like Afterpay and Klarna.
How can I track my order?
Once your order leaves our warehouse, you will receive an email with a unique tracking number and a link to our courier's tracking portal to monitor your delivery in real-time.
Are your wood products sustainably sourced?
Yes, we are committed to sustainability. We prioritize materials that meet international environmental standards and ensure our timber suppliers adhere to responsible forestry practices.